Shipping policy

Processing Time: Orders are usually processed within 1 to 2 business days. Please note that processing times may vary during busy periods or due to unforeseen circumstances.

Shipping Duration: Packages within the Netherlands are typically delivered within 5 to 7 business days. We collaborate with PostNL or DHL for Dutch deliveries and with Bpost for Belgian deliveries, depending on the destination and availability.

Order Tracking: Once your order has been shipped, you will receive an email with a track & trace code, allowing you to monitor the progress of your package. You can use this code on our “Track Your Order” page.

Delivery Time: Please note that delivery times may vary due to external factors such as carriers, holidays, or weather conditions.

Delivery Issues: We are not responsible for delays or issues caused by the carrier, such as lost or damaged packages. If you encounter any problems with the delivery, you can contact us at info@coya.com for assistance.

Address Verification: Please ensure that the address provided is accurate and complete before placing your order. We are not responsible for incorrectly entered addresses. If you notice an error after placing your order, please contact us immediately.

Changes and Cancellations: If you wish to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.