Refund policy

We offer a 30-day return policy at Coya, which means you have 30 days from the date of receiving your item to request a return.

To qualify for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at support@coya.com. If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without prior authorization will not be accepted.

For any questions regarding returns, feel free to reach out to us at support@coya.com.

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item, so we can assess the situation and resolve it promptly.

Certain items are not eligible for return, such as perishable goods (like food, flowers, or plants), custom products (including special orders or personalized items), and personal care products (like beauty items). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please get in touch with us.

Regrettably, we cannot accept returns on sale items or gift cards.

The quickest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be processed automatically to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.

For more information or to request a return address, please contact our Customer Service at support@coya.com.